We acknowledge the Gadigal of the Eora Nation, the traditional custodians of the Country on which the Art Gallery of New South Wales stands.

Visit FAQs

Do I need a ticket?

There is no ticket or fee required for entering the Gallery or visiting most of the displays and exhibitions.

A few special exhibitions require tickets, which are sometimes timed entry, where you need to specify a date and time when booking. See What’s On for current exhibitions.

Visitors are required to provide their name and contact details on arrival at the Gallery, to support contact tracing in line with NSW Health rules and our COVID-Safe plan.

Is there a parents and carers room?

A parents room with baby changing and feeding facilities is provided on lower level 1, near the cafe and lifts. There are also baby change tables in the male and female toilets on lower level 1, near the Centenary Auditorium.

The Gallery is fully pram-accessible and you are welcome to take your pram into Gallery spaces.

See our staff at the Information desk for family activities or recommendations.

Can I borrow a wheelchair or portable stool?

Wheelchairs, mobility scooters and portable stools are available for use without charge, ask one of our friendly staff when you arrive. See access.

Where are the Accessible toilets and entrance?

All public areas inside the building can be accessed by ramps and two lifts (as well as stairs and elevators).

A permanent access ramp – on the left as you face the building – provides an alternative to the stairs at the main entrance. There is another ramp inside and a Gallery staff member is available for assistance if required.

Accessible toilets are on the upper level, level -1 and level -3, near the lifts.
See access.

Taking photographs

In most places in the Gallery, you’re welcome to take photos or make videos or films if:
• it’s for personal use only
• you don’t use a flash, selfie-stick, tripod or monopod
• there’s no sign prohibiting photography for a certain artwork or exhibition

Check with one of the uniformed Gallery officers if in doubt.

You need to make a written request if you intend to photograph or film for publication or commercial purposes. For more information and contact details, see Image reproduction.

Ticket FAQs

Where can I buy tickets?

Tickets for all paying exhibitions and events can be bought online via qtix or in person at the Gallery’s ticketing desk. We strongly recommend that you buy your tickets in advance online to avoid queues and disappointment as times and dates can sell out.

Tickets bought online will be provided by email as a pdf, which can be scanned from your mobile device or printed for entry into the exhibition.

If you are having problems booking online, call qtix box office on 136 246, Monday to Saturday, 10am to 8.30pm.

A $2 transaction fee applies for tickets bought online through qtix. You’ll be notified of this fee before you buy.

How do I book for a school or group?

School group visits should be booked in advance through the Gallery’s Learning & Participation Office. School group bookings are usually $7 per student (depending on exhibitions or program).

Personal guided tours can be booked for small groups. Contact the Gallery’s Venues Department on (02) 9225 1703 or venues@ag.nsw.gov.au

Does the Gallery accept the companion card?

Yes, care partners accompanying a visitor have free admission to paid exhibitions, present your companion card at the ticketing desk on the ground level. See access.

Do members need to buy tickets?

New members receive a free exhibition ticket when joining. You can become a member at the Information desk or Members Lounge, or you can join online.

Members pay a discounted price and can purchase tickets onsite via the exclusive members’ queue or online through qtix. They are also invited to free members’ viewings. For details, see free viewings for members. See Become a member.

Why do I need to buy tickets for a specific time for some exhibitions?

Timed tickets are necessary to ensure that some exhibitions don’t become overly crowded. We want to ensure you have the best experience possible and avoid long queues and waiting times.

If an exhibition has timed entry, it is indicated on the same page as its ticket prices – see Exhibitions.

What happens if I miss my timeslot for a timed-entry exhibition?

If you are more than 15 minutes late, please go to the information desk on the ground level and staff will try to place you in the next available session.

Can I exchange my tickets for another date for a timed-entry exhibition?

Tickets are non-refundable and cannot be exchanged, but if something unexpected happens that prevents you from visiting at the date and time you have booked, please enquire at the information/ticketing desk or call qtix on 136 246.

How do I use an untimed ticket for a timed-entry exhibition?

A small number of untimed and undated tickets are issued for timed-entry exhibitions (eg tickets for new members who join the Gallery). If you have one of these tickets, please proceed to the exhibition entrance. You’ll be admitted to the next available session; there may be a short waiting period.

Can someone else use my ticket?

There are no names on tickets so they can be used by anyone, regardless of who purchased it.

How long can I spend in an exhibition?

You can take as long as you like to enjoy any exhibition during normal operating hours, although you must enter a timed-entry exhibition at the allocated time on your ticket.

Can I enter an exhibition more than once with my ticket?

Each ticket is valid for a single entry however Gallery staff will accommodate re-entry on the same day, in certain circumstances.

Film FAQs

Are there charges and do I need a ticket?

There are no charges, except for a select number of screenings. Tickets are available for pre-booking online and outside the Domain Theatre from one hour before each screening.

When are tickets available?

We release online tickets for each film series on the advertised date. We reserve an allocation of tickets for in-person collection one hour prior to each screening.

How can I book tickets?

From the day that tickets are released, they can be booked in advance online using the booking link on the film’s event page on the Gallery’s website or by calling QTIX on 136 246, Monday to Friday, 10am to 4.30pm. Tickets are also available outside the Domain Theatre from one hour before each screening.

Does the ticket guarantee me a seat?

All advance tickets must be scanned ten minutes before the film starts to guarantee a seat. Ticket holders arriving after this time cannot be guaranteed entry and will be admitted on a first come, first served basis.

Can I reserve a particular seat?

No. Seating is general admission.

What about spaces for people with mobility requirements?

The Domain Theatre has several spaces designed for wheelchairs as well as seating for people with mobility requirements. These spaces can be reserved by calling the QTIX box office on 136 246 or the Gallery’s information desk on 02 9225 1700 or emailing info.desk@ag.nsw.gov.au.

Do I have to wear a mask?

The NSW Government strongly recommends the use of face masks, especially where distancing is difficult. In line with NSW Public Health Orders, the Domain Theatre is seated at up to 100% capacity and you may be seated next to a person who is not in your group. Some members of the community may have issues with wearing masks, and we ask that you be respectful to others as reasons for not wearing a mask are not always obvious.

Can I book more than one ticket?

You may book a maximum of four tickets.

Can I book multiple sessions at once?

If multiple sessions are available at the time you are making your booking, these can be booked by selecting the Continue Shopping option in your shopping cart.

What if the session is booked out online?

If all online tickets are booked out, there is a limited allocation of tickets available outside the Domain Theatre from one hour before each screening.

What do I do if I can no longer attend?

As seats are limited, we ask you to notify us if you can no longer attend. Cancellations and exchanges can be arranged up until the time of the screening by calling the Gallery on 02 9225 1700 or emailing info.desk@ag.nsw.gov.au.

How do I receive my tickets?

Tickets booked online will be provided by email as a PDF, which can be scanned from your mobile device or printed for entry.

When will the theatre open?

Doors open 30 minutes before the film starts. Please arrive 15-30 minutes before the start time so you can be seated safely.

When does the screening begin?

For screening times, check the film brochure or website.

Will I be admitted if I’m late?

No. To ensure a positive experience for other visitors, latecomers will not be admitted after the start of the screening.

Are food and drinks allowed?

Food and drinks are not permitted in the Domain Theatre or anywhere else in the Gallery except for the cafe, restaurant and members’ lounge.