We acknowledge the Gadigal of the Eora Nation, the traditional custodians of the Country on which the Art Gallery of New South Wales stands.

🛈 Find out what you need to know before visiting

Visit FAQs

Do I need a ticket?

There is no ticket or fee required for entering the Art Gallery or visiting most of the displays and exhibitions.

A few special exhibitions require tickets, which are sometimes timed entry, where you need to specify a date and time when booking. For current exhibitions, see What’s on.

See current entry requirements.

Can I borrow a wheelchair or portable stool?

Wheelchairs, mobility scooters and portable stools are available for use without charge. Ask one of our friendly staff when you arrive. See Access.

Where are the accessible toilets?

Accessible toilets are on the upper level, lower level 1 and lower level 2, near the lifts. See Access.

Is there a parents and carers room?

There is a parent's room with baby changing and feeding facilities on lower level 1, near the cafe and lifts. There are also baby change tables in the male and female toilets on lower level 1, near the Centenary Auditorium. All-gender toilets with change tables are located on lower level 2.

The Gallery is fully pram-accessible, and you are welcome to take your pram into Gallery spaces.

See our staff at the Information desk for family activities or recommendations.

Do you have all-gender toilets?

All-gender toilets with wash basins and hand dryers are located on Lower level 2. The amenities include ambulant, accessible and change table facilities. 

Do you have a Changing Places facility?

An accredited Changing Places facility is located on Lower level 2 for visitors with high support needs and their carers. Please ask a staff member at the Information Desk for assistance to access the facility.

Where is the accessible entrance to the Art Gallery?

A temporary access ramp – on the right as you face the building on Art Gallery Road – provides an alternative to the stairs at the main entrance.

All public areas inside the building can be accessed by ramps and two lifts (as well as stairs and elevators). See Access.

Taking photographs

In most places in the Art Gallery, you’re welcome to take photos or make videos or films if:
• it’s for personal use only
• you don’t use a flash, selfie-stick, tripod or monopod
• there’s no sign prohibiting photography

Check with one of the uniformed Gallery officers if in doubt.

You need to make a written request if you intend to photograph or film for publication or commercial purposes. For contact details, see Using images of the collection.

Ticket FAQs

Where can I buy tickets?

Tickets for all paying exhibitions and events can be bought online or in person at the Art Gallery’s ticketing desk. We strongly recommend that you buy your tickets online in advance as times and dates can sell out.

Tickets bought online will be provided by email, which can be scanned from your mobile device or printed for entry into the exhibition.

If you are having problems booking online, call 9225 1627 Monday to Sunday, 10am to 5pm.

How do I book for a school or group?

School group visits should be booked in advance on our website or through our Learning and Participation Office. School group bookings for paid exhibitions are usually $8 per student (depending on exhibitions or program).

Personal guided tours can be booked for small groups. Contact our Venues Department on 02 9225 1703.

Does the Art Gallery accept the companion card?

Yes. Care partners accompanying a visitor have free admission to paid exhibitions. Present your companion card at the ticketing desk on the ground level. See Access.

What is a concession?

If you hold a Senior’s Card, Health Care Card, Veterans Affairs Card, Pensioner Card, NAVA Membership Card or Full Time Student Card, you are eligible for a concession ticket. Please bring your card with you to show at the exhibition entry.

Do members need to buy tickets?

New members receive a free exhibition ticket when joining. You can become a member at the information desk or members lounge, or you can join online.

Members pay a discounted price and can purchase tickets onsite via the exclusive members’ queue or online. They are also invited to free viewings for members. See Become a member.

What happens if I miss my timeslot for a timed-entry exhibition?

If you are more than 15 minutes late, please go to the information desk on the ground level and staff will try to place you in the next available session.

Can I exchange my tickets for another date for a timed-entry exhibition?

Tickets are non-refundable and cannot be exchanged, but if something unexpected happens that prevents you from visiting at the date and time you have booked, please enquire at the information/ticketing desk or call 9225 1627.

Can I buy an untimed ticket for a timed entry exhibition?

Untimed and undated tickets for paid exhibitions can be purchased for yourself or as a gift through our box office on 02 9225 1627. We can also issue these from the information desk at the Gallery. If you have one of these tickets, please go to the exhibition entrance. You will be admitted to the next available session; there may be a short waiting period.  

Can someone else use my ticket?

There are no names on tickets so they can be used by anyone, regardless of who purchased it.

How long can I spend in an exhibition?

You can take as long as you like to enjoy any exhibition during normal operating hours, although you must enter a timed-entry exhibition at the allocated time on your ticket.

Can I enter an exhibition more than once with my ticket?

Each ticket is valid for a single entry; however, staff will accommodate re-entry on the same day, in certain circumstances.