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Ticket FAQ

These are answers to questions specifically about exhibition tickets.

For general information about visiting the Gallery, see:


  1. Do I need a ticket for the Gallery?
  2. Where can I buy tickets?
  3. Who is qtix and why do I need to provide personal details online?
  4. What is the transaction fee?
  5. Can I buy tickets to an exhibition on the day?
  6. Are school or group bookings available?
  7. Are dining packages available?
  8. What is a multi-entry ticket?
  9. Who can buy concession, member and family tickets?
  10. What about companion card holders?
  11. Do members receive any benefits?
  12. Why do I need to buy tickets for a specific time for some exhibitions?
  13. What happens if I miss my timeslot for a timed-entry exhibition?
  14. Can I exchange my tickets for another date for a timed-entry exhibition?
  15. How do I redeem an untimed ticket for a timed-entry exhibition?
  16. Can someone else use a ticket I bought?
  17. Is there a restriction to how long I can spend in an exhibition?
  18. Can I enter and exit an exhibition more than once with my ticket?

Do I need a ticket for the Gallery?

There is no charge and no ticket is required for entering the Gallery or visiting most of the displays and exhibitions.

If a fee is charged for an exhibition, it is listed on its page on this website with a link to buying tickets online.

A few special exhibitions have timed-entry tickets, where you need to specify a date and time when booking. This information is also listed on their pages on this website.

See What’s on

Where can I buy tickets?

Tickets for all paying exhibitions can be bought online via qtix (strongly recommended) or in person at the Gallery’s ticketing desk.

Multi-entry tickets are only available at the Gallery’s ticketing desk.

Tickets bought online will be provided by email as a PDF, which can be scanned on your mobile device or printed for entry into the exhibition.

If you are having problems booking online, call qtix box office on 136 246, Monday to Saturday, 9am to 8.30pm.

Who is qtix and why do I need to provide personal details online?

Tickets for all our paying exhibitions are currently sold through qtix, a Brisbane-based ticketing company that sells tickets on behalf of various Australian arts organisations, including the Australian Museum, Australian Chamber Orchestra and Queensland Art Gallery/GoMA among others.

You need to create a qtix account the first time you book tickets through them, which you can then use for future bookings. This is not linked to your Gallery accounts such as membership. Some basic personal information is required so that qtix can process and manage your booking (other details are optional)

What is the transaction fee?

A $2 transaction fee applies for tickets for paid exhibitions and events bought online through qtix. You’ll be notified of this fee before you buy.

Can I buy tickets to an exhibition on the day?

We strongly recommend that you buy your tickets in advance online via qtix so you avoid long queues and, for timed-entry exhibitions, to avoid disappointment as times and dates do sell out.

Tickets can be bought on the day either online or from the Gallery’s ticketing desk. However, for timed tickets, these would be for the next available session and it is not guaranteed these would be available for the same day.

Are school or group bookings available?

Educations group visits should be booked in advance through Gallery’s Learning & Participation Office.

For all other group bookings of 11 or more, contact the qtix group sales team on (07) 3840 7466 or groups@qtix.com.au

Private guided tours can be booked for groups of 8-15 people. Limited availability. Contact the Gallery’s Venues Department on (02) 9225 1697 or venues@ag.nsw.gov.au

Are dining packages available?

For major ticketed exhibitions, we offer dining packages which combine an exhibition ticket with a meal in the restaurant Chiswick at the Gallery.

More information and bookings available on the Chiswick website

For more about food and drink options at the Gallery, see Cafe and restaurant

What is a multi-entry ticket?

A multi-entry ticket is an untimed and undated ticket that allows you to visit a specific ticketed exhibition as many times as you like. It is non-transferable and valid ID must be presented on entry to the exhibition.

For timed-entry exhibitions, if you have a multi-entry ticket pass, please see staff in the exhibition’s waiting/scanning area. You’ll be admitted to the next available session; there may be a waiting period.

Multi-entry tickets can only be bought at the Gallery’s ticketing desk (not online).

Who can buy concession, member and family tickets?

Unless otherwise specified, the following definitions apply to exhibitions and events at the Gallery that have charges. Appropriate ID may be required on entry or at time of purchase.

Concession is for:

  • Full-time students aged over 17 (including high school, TAFE, university and international students, with a valid student card)
  • Holders of seniors cards issued by any Australian state or territory government
  • Pension cardholders (including disability support, aged)
  • Centrelink cardholders
  • Veterans Affairs cardholders
  • Members of AAGO (Association of Australian Gallery Guiding Organisations), Museums Australia, National Art Collection Fund (UK) or NAVA (National Association for the Visual Arts)

The age category for children’s tickets is specified for a particular exhibition or event. A valid student card may be required on entry or at time of purchase if the age specified is 5-17 years. Although college and university students are eligible for concession entry if they have valid current student ID, they are not eligible for the child/youth component of a family ticket. Family tickets specify the number of adults and youth/children that are allowed entry, and the age of the youth/children. Separate tickets need to be purchased for additional adults/youth/children.

Member is for members of the Art Gallery of NSW’s member organisation, the Art Gallery Society of NSW, as well as members of the National Gallery of Australia, any other state gallery or any NSW regional gallery.

What about companion card holders?

A carer or person who supports a visitor with a disability or frailty is admitted free on presentation of a companion card. Please see staff at the ticketing desk on the Gallery’s ground level.

The visitor you are assisting will need to buy a concession entry. For timed-entry exhibitions, we strongly recommend that this is pre-purchased online so as to guarantee entry for the chosen day and time.

Do members receive any benefits?

Members pay a discounted price and can purchase tickets onsite via the members queue. They are also invited to free members’ viewings. For details, see free viewings for members

You can become a member at the Gallery by visiting the members lounge located on lower level 3 or join online. As well as other benefits, new members will receive a free ticket to the exhibition.

See Become a member

Why do I need to buy tickets for a specific time for some exhibitions?

Timed tickets are necessary to ensure that some exhibitions don’t become overly crowded. We want to ensure you have the best experience possible and avoid long queues and waiting times.

If an exhibition has timed entry, it is indicated on its website page – see What’s on

What happens if I miss my timeslot for a timed-entry exhibition?

It is essential that you arrive in time to enter the exhibition within 15 minutes of your allocated time. If you are late, please go to the information desk on ground level. Staff will try to place you in the next available session; however, the Gallery cannot guarantee availability.

Can I exchange my tickets for another date for a timed-entry exhibition?

Tickets are non-refundable and cannot be exchanged, but if something unexpected happens that prevents you from visiting at the date and time you have booked, please call qtix on 136 246 before your session time.

How do I redeem an untimed ticket for a timed-entry exhibition?

A small number of untimed and undated tickets will be issued for timed-entry exhibitions (eg multi-entry tickets, tickets for new members who join the Gallery). If you have one of these tickets, please see staff in the exhibition’s waiting area on the Gallery’s ground level. You’ll be admitted to the next available session; there may be a waiting period.

Can someone else use a ticket I bought?

There are no names on tickets so they can be used by anyone, regardless of who purchased it except for multi-entry tickets (see above) which are non-transferable and require a form of ID to be presented on entry to the exhibition.

Is there a restriction to how long I can spend in an exhibition?

You can take as long as you like to enjoy any exhibition during normal operating hours, although you must enter a timed-entry exhibition at the allocated time on your ticket.

Can I enter and exit an exhibition more than once with my ticket?

Each ticket is valid for a single entry except if you have bought a multi-entry ticket (see above) which allows you to visit that exhibition as many times as you like. Please note that Gallery staff will accommodate re-entry in certain circumstances.