Frequently asked questions about visiting the Gallery
- Do I need a ticket for the Gallery?
- How do I get to the Gallery?
- What is open on Wednesday nights?
- What facilities are provided for people with babies?
- Can I use a pram, stroller, walking frame or wheelchair in the Gallery?
- Where are the wheelchair-accessible entrance and toilets?
- Can I take photographs or video or film?
- What about mobile phones?
- Can I sketch or make my own art in the Gallery?
- Can I touch?
- Is cloaking provided?
- What about eating and drinking?
- Is there seating in the Gallery?
- Is smoking permitted?
- Where can I get help at the Gallery?
Do I need a ticket for the Gallery?
There is no charge and no ticket is required for entering the Gallery or visiting most of the displays and exhibitions.
If a fee is charged for an exhibition, it is listed on its page on this website with a link to buying tickets online. A few special exhibitions have timed-entry tickets, where you need to specify a date and time when booking. This information is also listed on their pages on this website.
Most events at the Gallery are also free and do not require booking. If a fee is charged or bookings are available, this is listed on the event’s page on this website.
For exhibitions and events, see What’s on
How do I get to the Gallery?
See Getting here for information about public transport and parking, as well as directions and a map.
What is open on Wednesday nights?
On Wednesday nights throughout the year, the whole Gallery remains open late for Art After Hours. This includes all our exhibitions. Entry to the Gallery itself is still free. Different parts of the Gallery (eg Gallery Shop, cafe, study room, library) may have slightly different opening hours, and some nights during the Christmas-New Year period we close at 5pm. We recommend you check our opening hours.
What facilities are provided for people with babies?
A parents room with baby changing and feeding facilities is provided on lower level 1, near the cafe and lifts. There are also baby change tables in the male and female toilets on lower level 1, near the Centenary Auditorium.
Can I use a pram, stroller, walking frame or wheelchair in the Gallery?
Prams and strollers are permitted inside the Gallery. Walking frames and wheelchairs can also be brought to the Gallery, and there are also a limited number of wheelchairs and mobility scooters available for use without charge. See access.
Where are the wheelchair-accessible entrance and toilets?
A permanent access ramp provides an alternative to the external stairs at the main entrance to the Gallery. Another ramp is positioned on the inside stairs and a Gallery staff member is available for assistance if required.
Another wheelchair-accessible access entrance/exit is provided at the rear of the Gallery. Wheelchair-accessible toilets are on the upper level, lower level 1 and lower level 3, near the lifts.
A limited number of wheelchairs and mobility scooters are also available for use.
Can I take photographs or video or film?
In most places in the Gallery, you’re welcome to take photos or make videos or films if:
- it’s for personal use only
- you don’t use a flash, selfie-stick, tripod or monopod
- there’s no sign prohibiting photography for a certain artwork or exhibition
Check with one of the uniformed Gallery officers if in doubt.
The reasons for prohibiting photography are varied and may include cultural restrictions, conservation issues and legal agreements with lenders.
Some of the artworks on display are protected by copyright.
You need to make a written request if you intend to photograph or film for publication or commercial purposes. For more information and contact details, see Image reproduction.
What about mobile phones?
We encourage visitors to engage with the Gallery and the art using mobile devices, but please switch your phone to silent and avoid talking on it in exhibitions. Do not talk on your phone during events or illuminate it during screenings.
Can I sketch or make my own art in the Gallery?
You are welcome to sketch on paper with pencil.
If you’d like a stool to sit on when you draw, see the information desk on the ground level.
If you’d like to use an easel, email firstname.lastname@example.org at least 48 hours in advance of your visit for more information and to book one of the Gallery’s easels.
To protect the art, you cannot bring your own easel and no other art materials are permitted, including charcoal and paint.
You may like to join one of the Gallery’s artmaking activities. See What’s On
Can I touch?
However tempting it might be, touching artworks is not permitted, except when specifically directed and for some of our access program for deaf and visually impaired visitors. See access
Is cloaking provided?
Cloaking facilities are provided at the Gallery.
We require visitors to cloak all large bags, backpacks, other large items, wet raincoats and umbrellas for the safety of artworks and visitors. However, cloaking facilities are limited and during popular exhibitions when there are high numbers of visitors we are unable to guarantee the storage of large items such as suitcases or large backpacks. If in doubt, please contact the Gallery before your visit.
What about eating and drinking?
Inside the Gallery, eating and drinking is only allowed in the cafe and restaurant area, and food must be purchased there. This includes bottled water, which can’t be drunk within the Gallery. A drinking fountain with cold, filtered water is provided on lower level 1 near the stairs, opposite the toilets. For more information about food and drink on offer, see cafe and restaurant and members lounge.
The Gallery is situated in parklands opposite the Domain and near the Royal Botanic Gardens and Mrs Macquaries Chair – perfect places for picnics. See Getting here. Food and drink can also be bought from the Pavilion Kiosk, opposite the Gallery, which provides tables and chairs outside.
Is there seating in the Gallery?
Seating is provided in the entrance court on the ground level and in the cafe area, as well as various galleries and exhibition spaces. Gallery members have access to the members lounge. A limited number of portable stools are available from the ticketing and information desk.
Is smoking permitted?
No. We are committed to providing a smoke-free environment for our visitors and staff, including all areas within the Gallery, the cafe terrace and smoke-free zones at the public entrances. This includes the use of vaporizers.
Where can I get help at the Gallery?
The ticketing and information desk inside the Gallery, rather than cloaking at the entrance, is where to go with any questions. If they can’t help you, they’ll direct you to the people who can. You can also ask any of the uniformed Gallery Officers you see throughout the building.