Art Gallery Society of NSW transaction terms and conditions
These terms and conditions apply to transactions administered by the Art Gallery Society of New South Wales (the Society), including membership purchases and renewals, event bookings, donations and travel draw tickets.
Membership purchases and renewals
Once purchased, a Society membership cannot be refunded but may be transferred pro-rata to other categories of Society membership.
Subscription to automatic membership renewal via direct debit is ongoing unless cancelled by you or the Society.
The Society reserves the right to adjust membership prices without notification.
If you have lost or damaged your membership card, call 02 9225 1878 or visit the members lounge to request a replacement card. Please note that there is a $5 fee to replace a membership card.
These conditions apply to events organised and administered by, and booked through, the Society. Other conditions may apply to events, exhibitions and programs organised by the Art Gallery of New South Wales and its authorised agents and partners.
The Society reserves the right to add, cancel, reschedule, substitute or otherwise vary advertised events, including but not limited to presenters, prices, venues, seating arrangements and audience capacity.
Unless otherwise specified, entry to an event requires a valid ticket.
Ticket holders must comply with the security arrangements for the event and venue.
Three full working days (Monday–Friday) notice is required to qualify for a refund. All refunds attract an administration charge of 25% of the ticket price with a minimum charge of $5. With subscription tickets, there are no refunds for single sessions, unless a session is cancelled. This is non-negotiable. To enquire about a refund, email firstname.lastname@example.org or call 02 9225 1878 or visit the members lounge.
Donations are not refundable.
Subscription to direct debit donations are ongoing until cancelled by you or the Society.
All donations to the Society of $2 and over are tax deductible.
Donations of $200 or more entitle you to become a member of the Collection Circle and receive invitations to exclusive unveilings.
Travel draw tickets
Specific terms and conditions apply to the travel draw. See travel draw: artgallery.nsw.gov.au/members/traveldraw
Credit card verification
Please note, some purchases may be subject to the card verification process employed by our payment gateway.
This is a card security check which involves running either a $0 or $1 authorisation and then automatically voiding it. In any instance where a $1 authorisation returns a successful result, an automatic void request is implemented to ensure that the transaction does not settle and that it disappears from your statement as soon as possible.
It is possible that after the void is issued, you may still see the pending charge. The pending charge will usually disappear within one to two working days of the transaction. Please note that the exact name of the pending charge may appear slightly different on your statement than the “Art Gallery Society of NSW”.
Personal information and privacy
To update your personal information held by the Society, email email@example.com or call 02 9225 1878 or visit the members lounge.