We acknowledge the Gadigal of the Eora Nation, the traditional custodians of the Country on which the Art Gallery of New South Wales stands.

Art Gallery Society of NSW transaction terms and conditions

These terms and conditions apply to transactions administered by the Art Gallery Society of New South Wales (the Society), including membership purchases and renewals, event bookings, donations and travel draw tickets.

Membership purchases and renewals

Once purchased, a Society membership cannot be refunded but may be transferred pro-rata to other categories of Society membership.

Subscription to automatic membership renewal via direct debit is ongoing unless cancelled by you or the Society.

The Society reserves the right to adjust membership prices without notification.

If you have lost or damaged your membership card, call 02 9225 1878 or visit the Members Lounge to request a replacement card. Please note that there is a $5 fee to replace a membership card.

Event bookings

These conditions apply to events organised and administered by, and booked through, the Society. Other conditions may apply to events, exhibitions and programs organised by the Art Gallery of New South Wales and its authorised agents and partners.

The Society reserves the right to add, cancel, reschedule, substitute or otherwise vary advertised events, including but not limited to presenters, prices, venues, seating arrangements and audience capacity.

Unless otherwise specified, entry to an event requires a valid ticket.

Ticket holders must comply with the security arrangements for the event and venue.

Fourteen (14) days’ notice is required to qualify for a refund. All refunds attract an administration charge of 25% of the ticket price with a minimum charge of $5. Members who qualify for a refund may also request an event credit or donate the value of their tickets to the Art Gallery Society of New South Wales. With subscription tickets, there are no refunds for single sessions, unless a session is cancelled. This is non-negotiable. To enquire about a refund, email bookings@artgallerysociety.org.au, call 02 9225 1878 or visit the Members Lounge.

Membership cards

Members are asked to bring either their membership card (physical or digital) or a membership confirmation email with their temporary card with barcode / QR code when they visit the Art Gallery of New South Wales. Membership cards must be produced and scanned to gain access to the Members Lounge.

Membership cards are for the named card holder only. Memberships may not be transferred to another person and members are not permitted to allow another person to use their membership card.

Physical membership cards (if requested) will be dispatched within 15 working days of your application for membership being accepted by the Society. Digital membership cards are included in confirmation emails on joining and can be used immediately.

Lost physical membership cards will be replaced once, free of charge. Any subsequent replacement cards may incur a small administrative fee.

Member benefits

Member benefits are listed on the Art Gallery of New South Wales website, including on the Become a member and For members pages.

The Society reserves the right to change or withdraw the benefits that apply to membership at any time and without prior notice. This includes access to the Members Lounge. Where possible, changes to benefits will be published on the Art Gallery website or via e-newsletter.

Champion members are entitled to one complimentary hot beverage voucher for a regular coffee, tea or hot chocolate each week (Monday to Sunday), to be collected from Members Lounge reception and redeemed only in the Members Lounge. If a Champion member does not collect the hot beverage voucher during the week, the voucher will be forfeited.

Donations

The Art Gallery Society of NSW is endorsed by the Australian Tax Office as a deductible gift recipient.

Donations of $2 or more are generally tax deductible. You should however seek your own tax advice.

Donations of $200 or more entitle you to become a member of the Collection Circle and receive invitations to exclusive unveilings.

Subscription to direct debit donations are ongoing until cancelled by you or the Society.

Donations are not refundable.

Luxury Draw tickets

Specific terms and conditions apply to the Luxury Draw.

Personal information and privacy

To update your personal information held by the Society, email info@artgallerysociety.org.au or call 02 9225 1878 or visit the members lounge.

For more information about personal information and privacy, see the Society’s privacy policy.